April13th, 2024
PRIVACY POLICY
WHO WE ARE
SIA VIANGOO is a commercial company registered in the Republic of Latvia, (Company Registration Number 44103137653) located at Valmiera, Kauguru iela 1-11, LV-4201. SIA VIANGOO is the owner of the VIANGOO for ordering construction truck deliveries and VIANGOO DRIVER app for managing and completing orders. Clients (hereinafter “clients”) of the VIANGOO app set the planned route, choose the material and amount and order a truck for delivering the material. Drivers (hereinafter “drivers”) – users of VIANGOO DRIVER app accept or deny orders and, fill out details for accepted orders and can access reports. SIA VIANGOO is the controller of personal data. The term “us” or “we” refers to the owner of the apps SIA VIANGOO, a private limited company, founded in the Republic of Latvia.
WHAT IS PERSONAL DATA AND HOW WE PROCESS IT
According to the General Data Protection Regulation 2016/679 (hereinafter – the Regulation), personal data is any information relating to an identified or identifiable natural person (data subject). Personal data include any information by which a person can be identified, directly or indirectly, such as name, surname, personal identification number, residential address or actual location, physical, physiological, genetic, mental, economic, cultural or social characteristics of that person, identity factors and other similar information which characterizes the person concerned and enables him/her to be identified, directly or indirectly. With regard to your personal data, we are acting as sole data controller who determines the purposes and means of the processing of personal data. Our intention is to provide you with the maximum information about our actions with this personal data, so that when you submit your personal data to us, you will know how it will be used.
PURPOSE OF THE PERSONAL DATA PROCESSING
We collect and process personal data for the purpose of connecting clients with the drivers to help them manage delivery of construction materials more efficiently.
PERSONAL DATA WE PROCESS
We collect information about your activity in the Services, which we use to provide you with the Services of VIANGOO, including features which are meant to personalize your experience and background location tracking to provide better service (see more detailed information on location tracking in Article no.5):
For clients (VIANGOO app) we process the following:
Contact information: name, phone number, e-mail address.Location of the users (only while app is used) for allowing user to choose pickup or delivery location nearby their location.Order history – history of orders made via VIANGOO app – destination locations, materials, amounts, contact persons.Identification data of the device on which the VIANGOO app has been installed.Website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps.Text, images and other user content you provide
For drivers (VIANGOO DRIVER app) we process the following:
Contact information: name, phone number, truck number, employer name;Location of the users, the time of journey and the destination of the delivery point. App uses background location tracking which allows app to track user location during an active order delivery. Though drivers can choose to disable the location tracking and use the service without it, it is a business critical feature – location tracking is used to calculate actual delivery costs,Delivery route information. Location and route information is collected for example in the form of GPS signals (combined with a time-stamp), IP address and other information from sensors and receivers on or around your device, on which the Application is installed and activated. This location and route information is saved to a route history of journeys you have made while using the Application. The types of location data we collect depends in part on your device and account settings. For example, depending on your selected device settings and/or your account settings we may collect information about your location and travel (or lack thereof) also while you are not using the app, in order to be able to tell you when to leave for planned drives.Order history – history of orders made via VIANGOO app – specific needs, meals, preferences, including allergies.Identification data of the device on which the VIANGOO app has been installed.Website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps.Text, images and other user content you provide
LOCATION TRACKING AND BACKGROUND LOCATION TRACKING For drivers – VIANGOO DRIVER app:
With your as a driver’s accept we shall process your location data and shall have access to your location based on the data received from your mobile device. We shall process this information only for purposes for provision of services and for your as a driver’s benefit. Location data is used to calculate the length of the delivery route; length of the delivery route is used to calculate your fee for delivery services.
The types of location data we collect depends in part on your device and account settings.
VIANGOO DRIVER app may use foreground location tracking to display pickup and delivery points nearby and your location in the delivery map, and your location during an active delivery process if you have accepted an order and started to deliver it. Foreground location tracking is performed only if you have given your consent.
VIANGOO DRIVER app may use background location tracking if you have given consent to use it. VIANGOO will use location tracking, when the app is closed if you have accepted a delivery order and client is waiting for your arrival.
Background location tracking
is used to provide real-time information for the clients which have made delivery order, so the client would have real-time information on your exact arrival time. Background location is also used to track your delivery route length- length of the delivery route is used to calculate your fee for delivery services. Background location tracking is not a mandatory requirement for accepting and completing delivery orders in VIANGOO DRIVER app, however the location information is cruicial for the most accurate calculation of delivery fee in situations if driver decided to close the app during an active delivery. Once the driver has completed the order, the background location tracking is terminated and client does not have access to driver’s location information VIANGOO does not use location tracking for advertising purposes, nor is this information shared with any 3rd party advertising platforms. We shall identify your mobile device location at the moment when order is started and until the moment when it is completed or cancelled. This may include location tracking in foreground if app is opened and background location tracking, if app is closed. Closing of VIANGOO DRIVER app in your mobile device during processing of order shall not close your background location access. To terminate the access to your location via your mobile device you shall, depending on the mobile device settings, terminate access in the settings of your mobile device. VIANGOO DRIVER app shall use your background location even when VIANGOO DRIVER app is closed or not in use during processing of the order to ensure that you as driver receive maximum benefits. Driver’s background location access shall be exercised as long as your order is completed or cancelled. As soon as there is no pending order in VIANGOO DRIVER app, we shall not use your background location, including when VIANGOO DRIVER app is closed or not in use. Information of your location shall be accessible to VIANGOO, VIANGOO service providers and clients of the orders which you have accepted as a delivery service provider. While the order is processed we shall collect data on your location from your mobile device, including current location and during a time period while your order is being processed to determine your time of arrival at the delivery point. Should it notably differ from the time you have made for collection of an order, we shall notify you on this for your benefit to minimize risks related to completion of your as a client’s order. We may use geolocation data to resolve quality issues related to service provision.
For clients – VIANGOO app:
With your as a client’s accept we shall process your location data and shall have access to your location based on the data received from your mobile device. We shall process this information only for purposes for provision of services and for your as a client’s benefit. The types of location data we collect depends in part on your device and account settings.
VIANGOO app may use foreground location tracking to display pickup and delivery points nearby and your location in the delivery map. Foreground location tracking is performed only if you have given your consent. VIANGOO app does not use background location tracking. We may use geolocation data to resolve quality issues related to service provision. VIANGOO does not use location tracking for advertising purposes, nor is this information shared with any 3rd party advertising platforms.
LEGAL BASIS
We only process lawfully personal data, i.e. if at least one of the following grounds can be established: Personal data is processed in order to provide the service contracted with users (clients and drivers). We collect and process the personal data submitted by the users in the course of installation and use of the VIANGOO and VIANGOO DRIVER apps. The prerequisite for the use of VIANGOO services is the user’s agreeing to the processing of identification and geolocation data. We may use personal data to facilitate payments between clients and drivers. Once client has made an order via VIANGOO app, additional information is provided to the driver to facilitate communication.We may use personal data to provide support, including to assist with resolving service quality issues and to respond to queries from clients and drivers.We use contact details to notify users of updates to our website and the VIANGOO apps.Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments.We may use personal data to improve our apps (including their security features) by analysing it to better understand our business and services.To provide you with marketing materials (lawful basis: consent, legitimate interest (where we are not required to rely on consent, to keep you updated with news in relation to our products and services and to enable us to analyse how you interact with our communications).
RECIPIENTS OF PERSONAL DATA
The personal data of users is only disclosed to the other involved party who has activated VIANGOO and VIANGOO DRIVER app and has either created or agreed to complete an order; Pursuant to data processing agreement concluded between the client, the driver and VIANGOO , after providing the delivery service, the driver is entitled to retain the order data related to the performance of the service for the maximum period of 1 month.
DATA SECURITY
We use services provided by third parties to help us conduct and administer our business. These are third parties such as credit institutions in connection with the settlements to be made; our information technology and database maintainers and their administration service providers; cloud computing service providers; providers of legal services, accounting and auditing services; Third parties through whom we send commercial and other communications and information, record telephone conversations in our call center; third parties who carry out customer surveys on our behalf and compile the results of these surveys, third parties who deliver food to customers on our behalf. In each specific case, we only provide the data controller with the amount of your data that is necessary for the respective purpose and task. Data is processed only for this purpose and task, it is protected in accordance with the requirements of the Regulation and other applicable laws and regulations.
ACCESS AND CORRECTION
You can access and update your personal data via the VIANGOO app.
RETENTION
Your personal data will be stored as long as you have an active user’s account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes. Financial data regarding services provided to clients will be stored for 3 years after the last purchase. Data required for accounting purposes will be stored for 7 years (after the last purchase). In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years. In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims. Please note that the deinstallation of VIANGOO and VIANGOO DRIVER app in your device does not cause the deletion of your personal data. If the VIANGOO and VIANGOO DRIVER app has not been used for 3 years, we will notify you and ask you to confirm whether account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes. DELETION You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use VIANGOO and VIANGOO DRIVER app via an account which has been deleted. We respond to any request for to delete personal data submitted by e-mail within a month and will specify the period of data deletion.
PORTABILITY
We will respond to any request for transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with you personal data, which includes: contact information, last 3 years’ journey history and payment information.
UPDATE OF PRIVACY POLICY
Privacy Policy is accessible in the website www.viangoo.com and in VIANGOO and VIANGOO DRIVER apps. VIANGO retains the rights to unilaterally update the Privacy Policy. Should we proceed with any amendments to the Privacy Policy You shall be notified about that and shall find the latest version of the Privacy Policy in the website www.viangoo.con and in VIANGOO and VIANGOO DRIVER apps.
STORAGE AND TRANSFER OF DATA OUTSIDE EUROPE
VIANGOO shall process and store your data primarily in Europe based on its place of location. However, to ensure provision of services, we may transfer your personal data to our cooperation partners participating in service provision outside the European Union. Should this happen, VIANGOO shall notify the service provider that adequate level of protection of personal data shall be ensured in jurisdictions outside the European Union where personal data is processed and/or stored. The data transfer to countries located outside the European Union shall be performed only and as far as necessary for provision of services to you as client.
HOW TO CONTACT US
Disputes relating to the processing of personal data are resolved through customer support (info@viangoo.com).
